For Physicians
It is our goal to provide First Choice members with high quality, low cost healthcare coverage. For provider assistance, please contact the service departments listed below:
First Choice Customer Service
(716) 706-2570
Independent Health/Nova Healthcare Administrators
Customer Service and Benefit Questions
(716) 631-2661 or 1-800-257-2753
TDD: 1-800-432-1110
Monday – Friday, 8 a.m. – 8:00 p.m. (EST)
24-hour Health Advocate
1-888-878-9174
Provider Services
(716) 631-8071 or 1-800-862-4728, Monday – Friday 8 a.m. – 5 p.m. (EST)
Prescription Drug Plan: Independent Health Pharmacy Benefit Dimensions Pharmacy Services
1-800-993-9898
Monday – Friday, 8 a.m. – 11 p.m.
Saturday & Sunday, 8 a.m. – 8 p.m. (EST)